Please include the following information in your package:
1. Your name, return address and telephone number
2. Xbags Warranty Tracking Number (TR Number)
3. A brief description of the problem or service you are requesting
4. A copy of the receipt or a check made payable to Xbags

Reference your assigned Warranty Tracking Number on the outside of your package. Failure to do so may cause a delay in processing your claim.

General Policies

By using the XBags.com website, you agree to be bound by the policies and procedures stated below.

PRICING
All prices are listed in American dollars. Prices do not include shipping, handling or taxes - all of which will be calculated during the checkout process.

The price listed at time of purchase is the price charged, however special order or back-ordered items or prices displayed in error are subject to change, in which case you will be notified before any new charges are issued.
If the price drops on any items ordered before your order reaches "Preparing to ship" status, you may contact our sales office for a price adjustment.

PRIVACY
At XBags.com we know that you care how information about you is used, and we appreciate your trust that we will do so in an honorable manner. Above all, we ensure none of the information you provide will be traded or sold.

Information including, but not limited to, your email address, billing address, shipping address, phone number, and credit card details are collected and stored when you make a purchase from Xbags.com. This information is used strictly to process orders, and will be collected over an encrypted SSL connection (128-bit where available) for your protection. SSL is the industry standard for concealing information on the internet. For more information, please visit: http://www.verisign.com

Shopping at Xbags.com requires the use of cookies, alphanumeric identifiers that we transfer to your computer through your Web browser to enable our systems to recognize your browser, prevent someone from impersonating you, and to personalize our website to your needs.

Other companies are employed to carry out certain functions of processing an order. An example would be UPS (United Parcel Service), who we use to deliver packages - they have access to the shipping address provided, and are subject to their own privacy policies.

COLORS
Xbags.com have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

SHIPPING
XBags.com uses UPS and FedEx to ship all orders.
Orders are usually shipped within the time period listed with each product, however all items are subject to inventory and stock availability. If an item is not or will not be available for an extended period of time, you will be notified of the delay and an alternative may be suggested.
It is recommended that insurance is selected for all orders. XBags.com is limited to liability for any loss or damage by the terms and conditions provided by the selected courier. In the event that insurance is not purchased and loss or damage occurs, neither Xbags.com or the courier will be liable. In the case of damage, all packaging must be retained for inspection by a claims agent.

WARRANTY
All products purchased from XBags are waranteed to be in good condition and free from material or workmanship defects from the purchase date indicated on your invoice. If for some reason, there is a noticable discrepency between what is displayed and the product received, and it is your desire to either exchange the product or request a refund, please contact our sales/support office using our contact page.
If/When it has been determined that a replacement is required i) by yourself, you must contact Xbags.com and request a return. ii) by a XBags.com representative, you will be asked if you wish to exchange or return the item for a refund. In either case you will be required to ship, prepaid and insured, the defective item(s), a copy of the original invoice and a description of the problem(s) encountered, to XBags.com. Upon repair or replacement, your product(s) will be shipped to you at our expense. If no defect or warranty issue is found, freight will be collected from the purchaser.

THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED. XBAGS.COM MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF FITNESS OR MERCHANTABILITY. IN NO EVENT SHALL XBAGS.COM BE LIABLE FOR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS LOSS OF PROFITS OR BUSINESS OPPORTUNITIES. IN NO EVENT SHALL XBAGS.COM LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT(S).

International shipping

Xbags.com is currently able to ship to international addresses. Items from Xbags.com can be shipped to several international regions, but cannot be shipped to Africa, Island Nations or Latin America. Each international package may be subject to the customs fees and import duties of the country to which you have your order shipped.

Xbags’ products may be subject to import duties and taxes, which are levied once a shipment reaches its country of destination. Various charges for customs clearance must be borne by the buyer, Xbags does not have control over these charges and cannot anticipate what they may be. Customs policies vary widely from one nation to another nation, you should contact your local customs office for further information. Also, when ordering from Xbags.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Generally, customs forms for international packages will list the value of your order's contents by product type.

Your privacy is important to us, and we know that you care about how information about your order is used and shared. Xbags’ international customers should be aware that all cross-border shipments are subject to inspection by customs authorities.

In addition, we may provide certain order, shipment and product information, such as titles, to our international carriers, the information we provide may be communicated by the carriers to customs authorities in order for customs to provide clearance and comply with local laws.

Xbags reserves the right, and has the sole discretion to choose which international order to accept or reject.

If a customer purchase a gift, the package is marked "Gift" however, the cost of the item must be written on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

* For general information on your product not covered in this website, please contact Xbags Customer Service. The representative will assist you in identifying your Xbags product and determine the best course of action for your warranty claim.